Report Bugs and Provide Feedback

How-ToStep-by-step guides covering key operations and common tasks
How to submit bug reports and feedback for TrueNAS Connect through the service desk portal.

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Reporting Bugs and Providing Feedback

TrueNAS Connect is actively evolving, and your input helps shape its development. Whether you have found a bug, have a feature request, or want to share general feedback, we want to hear from you.

Accessing the Service Desk

To submit bug reports or feedback:

  1. Click the Feedback and Support contact_support icon button in the top toolbar.
  2. Click the Support Portal link in the pop-up window.

This opens the TrueNAS Connect Service Desk where you can submit your report or feedback.

Using the Service Desk

The service desk provides two options for submissions:

Report a Bug

Select Report a Bug to report issues, unexpected behavior, or errors you encounter in TrueNAS Connect.

When reporting a bug, you can provide:

  • Summary - Brief description of the issue
  • Description - Detailed explanation of the problem and steps to reproduce it
  • Labels - Tags to categorize your bug report
  • Frequency - How often the issue occurs
  • Priority - Severity level of the issue

Request an Improvement

Select Request an Improvement to suggest new features, enhancements to existing functionality, or usability improvements.

When requesting an improvement, you can provide:

  • Summary - Brief description of your suggestion
  • Description - Detailed explanation of the improvement and its benefits
  • Labels - Tags to categorize your improvement request

What to Report

We welcome all types of feedback and reports. No feedback is too small—even minor observations can help improve TrueNAS Connect for all users.

Bug Reporting vs. Technical Support

The service desk is for bug reports and product feedback, not for technical support requests.

  • Use the service desk for: Reporting bugs, requesting features, or providing feedback about TrueNAS Connect
  • For technical support: Contact TrueNAS Support if you need help configuring your TrueNAS systems, troubleshooting issues, or have questions about TrueNAS functionality

Future Support Options

TrueNAS Connect business tiers releasing in 2026 can include basic support from TrueNAS support teams. This provides additional assistance channels for business users beyond the service desk portal.